Systems Integration
KC3.net specialise in increasing the profitability of our clients by helping them to become more efficient and by increasing their levels of customer satisfaction. Effective modern business uses technology to the full to ensure that information flows automatically to where it is needed. Systems Integration is the key. An Internet Solution should be both an information gathering system and a delivery point - why on earth would it sit in glorious isolation? An effective Internet Solution should be aligned with, and possibly link together, your existing data systems.
Typical systems to integrate with your website are:
- Accounting, finance
- CRM
- Contact management
- Warehouse, fulfillment, inventory
- Technical documentation and data
- EPOS
- Online payment processing
- Document management
- Time recording and expenses
- Sales order processing
Ask Yourself
- How much time is wasted in your company copying data, such as addresses, from system to system?
- Can each of your employees access all the data they need to do their job quickly and efficiently?
- Can your employees access all the information they need and submit information back into the office when they are out on the road - both sales and service staff?
- Can your clients access all the information they need from you 24 hours/day?
- How many new prospective clients visit your website each week, and how do you deal with them?
Results
The effect of Systems Integration can be just as great for small businesses as it is for large companies.
KC3.net developed an automated document delivery system for a 1 man consultancy, the results were :
- Saved him 50% of his time - previously spent on administration
- Doubled the size of his business in 12 months - he was able to concentrate on the core business of consulting rather than administration
- Increased customer satisfaction - customers received their documents the instant they were completed and could access them 24 hours/day at their convenience
- Professional image - his new clients perceived that he was part of a large efficient business rather than a 'one man band'.
See our Ufi project profile for details of how a large company increased its customer service and business efficiency with the help of KC3.net's Systems Integration skills.